Effective Date: May 1, 2025
Welcome to Orthopedic Physical Therapy, Inc. in Richmond, Virginia. By using our services—whether in-person, by phone, or online—you agree to the following Terms of Service. Please read them carefully.
1. Services Provided
Orthopedic Physical Therapy, Inc. provides expert, one-on-one physical therapy services focused on treating the root cause of your pain. Our goal is to help you avoid surgery, reduce medications, and return to the activities you love. Services may include evaluation, manual therapy, dry needling, exercise programs, posture correction, and patient education.
We are committed to referring you to an appropriate medical provider if your needs fall outside our scope of practice.
2. Appointments, Cancellations & No-Show Policy
We value your time and strive to provide highly personalized care. Since we only schedule one patient at a time, your appointment is reserved exclusively for you.
- Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
- Late cancellations or no-shows may be subject to a fee.
Advance notice allows us to offer your time slot to a patient on our waitlist who needs treatment. Thank you for your understanding and cooperation.
To make changes to your appointment, please call us at 804-285-0148.
3. Payment Terms
Full payment is due at the time of each visit. We accept:
- Major credit and debit cards
- HSA and FSA cards
- Cash or check
If we accept your insurance (whether in-network or out-of-network), we will file a claim on your behalf. However, you are responsible for any portion not covered by your insurance.
To help avoid confusion:
- Present your current insurance card at your appointment
- Be familiar with your policy’s physical therapy benefits, referrals, and preauthorization requirements
- Know whether you have out-of-network coverage
Note: We do not participate with all insurance providers. Please contact our office with any insurance-related questions.
4. Direct Access Policy
As of July 1, 2023, Virginia law allows most patients to begin physical therapy without a referral. Medicare patients still require a script, per federal guidelines. Dry needling services no longer require a referral for any patient.
Our physical therapists are trained to recognize when further medical evaluation is necessary and will refer accordingly.
5. Your Right to Choose
You have the freedom to choose your physical therapist in all 50 states. While your physician may recommend a provider, you are not obligated to receive care at a specific facility, especially if they have a financial interest in it.
At Orthopedic Physical Therapy, Inc., we respect your right to choose and are honored to be considered for your care.
6. Communication & Privacy
We may communicate with you by phone, email, or mail for appointment reminders, treatment planning, or billing matters. Your personal information is protected in accordance with HIPAA and our Privacy Policy.
7. Limitation of Liability
We are committed to providing safe, effective care. However, Orthopedic Physical Therapy, Inc. is not responsible for outcomes beyond our control, including lack of progress due to non-compliance with treatment recommendations or failure to follow up.
8. Updates to These Terms
These Terms of Service may be updated periodically. Any changes will be posted on our website and will take effect immediately upon posting.
Contact Us
Orthopedic Physical Therapy, Inc.
2000 Bremo Rd, Suite 202
Richmond, VA 23226
Phone: 804-285-0148
Email: care@orthopedicptinc.com