Frequently Asked Questions
Why don’t you accept all insurances?
We’re able to provide longer, one-on-one sessions with a licensed physical therapist and customize every treatment to your needs. This approach allows us to focus on quality care rather than insurance limitations or time constraints.
How much does a session cost?
Our pricing varies depending on the type of treatment, but we offer transparent pricing and discounted packages for those requiring multiple visits. During your initial consultation, we’ll discuss costs and options to fit your needs.
What should I bring to my first appointment?
Please bring:
- Comfortable clothing that allows movement.-shorts and gowns are available as needed
- Any relevant medical records or imaging (X-rays, MRIs, etc.).
- Your completed intake forms, which you can download from our forms page
- ID, insurance information if needed,
What conditions do you treat?
We specialize in treating a wide range of conditions, including:
- Chronic pain
- Jaw pain (TMJ/TMD)
- Hypermobility and Ehlers-Danlos Syndrome (EDS)
- Sports injuries
Scoliosis management
Visit our Specialties page for a full list.
What is dry needling, and how does it help?
Dry needling is a specialized treatment that involves inserting solid, thin needles into trigger points or scar tissue to release tension, improve mobility, and reduce pain. This technique is particularly effective for chronic pain, muscle tightness, and injury recovery.
The term “dry needling” refers to the fact that nothing is injected during the procedure—only the therapeutic effect of the needle itself is used.
Will I always work with the same therapist?
Yes! At our clinic, you’ll work one-on-one with the same licensed physical therapist throughout your treatment plan to ensure continuity of care and personalized attention.
We also foster a collaborative environment among our team and will refer you for a specialty evaluation if needed to ensure the best outcomes for your care.
How long is each session?
Sessions typically last between 30-45 minutes and 1 hour, depending on your treatment plan and specific needs.
What is your cancellation policy?
We request at least 24 hours’ notice if you need to cancel or reschedule your appointment. Late cancellations or no-shows may be subject to a fee.
Since we only schedule one patient at a time, your appointment time is reserved exclusively for you. If you are unable to keep your appointment, we kindly request advance notice so we can offer the time to a patient on our waitlist who needs treatment.
Thank you for your understanding and cooperation!
Can I come back for a “tune-up” after my treatment plan?
Absolutely! Many of our patients return for periodic check-ins or tune-ups to maintain their progress and prevent future injuries.
We’re here to support you with all your future needs, whether it’s injury recovery or wellness care.
Ready to Feel Better? Experience Counts
Don’t let pain hold you back. If you have questions or want to know what treatments are right for you, contact us today to schedule a consultation at our Richmond, VA office. Let’s get you moving again!